Refund policy

Returns & Refunds Policy - HIILA Ltd

At HIILA Ltd, we want you to love your purchase. If you are not fully satisfied, please review our returns policy below.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

The item must be unused, unopened, and in its original packagingProof of purchase must be provided (order number or receipt)

How to Start a Return

To start a return, please email us at Charlotte@hiila.co.uk with:

Your order number

The reason for your return

We will respond with return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of approval or rejection.

If approved, refunds will be issued to your original payment method within 5–10 business days.

Return Shipping Costs

Customers are responsible for return shipping costs for unwanted items.

If the item arrived damaged or defective, HIILA Ltd will cover return shipping and provide a replacement or full refund.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

Opened or used beauty/skincare products

Personal care items

Custom or made-to-order products

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery at Charlotte@hiila.co.uk with:

Your order number

Photos of the issue

We will resolve it promptly.

Contact

HIILA Ltd

Email: Charlotte@hiila.co.uk

United Kingdom